Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Fluence ("we", "us", "Fluence") collects, uses, and protects your information when you use our website and services at fluenceapp.store (the "Service"). By using Fluence, you agree to this policy.

1. Who we are

Fluence provides an AI sales assistant that businesses and creators embed on their websites or share via a link. If you have questions about this policy, contact us at fluence.support@gmail.com.

2. Information we collect

• Account data: your name and email address when you register.
• Content you provide: products, pricing, payment links, and knowledge (text, PDF, DOCX, images, video descriptions) you add to train your bot.
• Conversation data: messages exchanged between your bot and your customers, including derived signals such as buying stage and sentiment.
• Payment data: processed securely by Stripe. We do not store your full card details.
• Technical data: IP address and request metadata, used for rate limiting and security.

3. How we use your information

• To provide and operate the Service (run your AI bot, store your knowledge, show analytics).
• To process subscriptions and billing through Stripe.
• To send service emails (welcome, payment, trial reminders).
• To protect the Service against abuse and fraud.
• To improve and maintain the Service.

4. Third-party services we use

We share data with trusted processors only as needed to run the Service:

• Supabase — database, authentication, and storage.
• Stripe — payment processing.
• OpenAI and DeepSeek — AI processing of messages and content to generate replies and embeddings.
• Resend — transactional email delivery.
• Railway — application hosting.

5. Data retention

We keep your data for as long as your account is active. You may request deletion of your data by contacting us. Some data may be retained where required by law or for legitimate business purposes (e.g. billing records).

6. Your rights

Depending on your location (including under the GDPR), you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact fluence.support@gmail.com.

7. Cookies and sessions

We use essential cookies and local storage to keep you signed in and remember preferences (such as light/dark mode). We do not use advertising trackers.

8. Security

We protect your data with row-level security, encrypted connections (HTTPS), and access controls. No method of transmission or storage is 100% secure, but we take reasonable measures to safeguard your information.

9. Children

The Service is not intended for individuals under 16. We do not knowingly collect data from children.

10. Changes to this policy

We may update this policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you.

11. Contact

For any privacy questions or requests, contact us:

• Email: fluence.support@gmail.com
• Phone: +40 756 487 649